PromptraSupport
Email codedspartant@gmail.com. If you're reporting a bug, telling us your device model and iOS version saves a round trip.
Common questions
Where are my recordings stored?
On your device. Scripts and project details sync through your own iCloud private database if you have iCloud enabled; video files do not sync and are never uploaded to us.
Why is an AI feature unavailable?
AI writing needs one of three things: Apple Intelligence on a supported device, an open-weight model you've downloaded in Settings, or your own API key added under Settings → AI Cloud Key. Settings shows which engine is currently active.
Does my API key go to you?
No. It's stored in your device's Keychain and used to talk directly to the provider you chose. We run no server in between and never see your key, your prompts, or the responses.
Why is dual-camera recording greyed out?
Simultaneous front-and-back recording requires an A12 Bionic chip or newer. On older devices, and in the iOS Simulator, it falls back to single-camera recording.
How do I manage or cancel my subscription?
In the Settings app, tap your name → Subscriptions. Refunds are handled by Apple — we can't issue them directly.
My export failed or looks wrong
Check free storage first; 4K exports need considerable headroom. If it persists, email us with the project length, the export resolution, and your device model.